*10:00 AM to 12:00 PM, 1:00 PM to 5:00 PM on weekdays (excluding New Year holidays)
Paid plans: Amount shown for each plan.
Other Costs to be borne by the Customer
Unless otherwise stated, the listed prices do not include any taxes, levies, duties or other similar governmental impositions of any nature whatsoever (including, but not limited to, value-added tax, sales tax, use tax and withholding tax imposed in any jurisdiction; hereinafter collectively referred to as “Taxes”). You are responsible for paying all Taxes associated with your purchase, except for any Taxes imposed on our net income. If your payments for the Service are subject to government withholding taxes, such taxes will not be deducted from the listed fees payable by you, and you are required to pay the withholding taxes to the relevant tax authority and the full amount of the listed fees to Langsmith.
If you pay the usage fee in a currency other than Japanese yen, it will be affected by the exchange rate between that currency and Japanese yen. You have agreed to this in advance without objection.
Time of Payment
Prepayment for the usage period specified by each plan.
If you are entitled to a free period when you register for a paid plan, you are charged after the free period expires.
Time of Product Delivery or Service Provision
We will provide the Service immediately after you complete the registration procedure for your paid plan.
Due to the nature of the product, the product cannot be returned, so we do not accept cancellations or requests for refunds after your purchase is confirmed.
We will not accept requests for refunds due to the change of plans or cancellation of your plan prior to the expiration of your contract period.
If there is a free period when you register for a paid plan, you can cancel or terminate your paid plan during the free period without incurring any charges by completing the prescribed procedures for terminating the use of a paid plan at least 24 hours before the expiration of the free period.
If you need to cancel or terminate your paid plan but if you fail to complete the prescribed procedure for terminating your paid plan within 24 hours before the expiration date of your paid plan, your paid plan contract will be renewed.
Credit card payment
Use of coupon codes issued by us
Credit card payments are made through the Stripe payment service.
We will not be liable for any loss or damage directly or indirectly incurred by you or any third party in connection with your use of the Service unless such loss or damage is caused by our willful misconduct or gross negligence.
We will not be liable for any transactions or disputes that occur between you and other users or third parties in connection with the Service unless such transactions or disputes are caused by our willful misconduct or gross negligence.
Please check the recommended system requirements here.